Personal Information
- Gender:male
- TimeZone:Europe/Dublin
Profile Statistics
- Member Since:13 Jun 2009
- Viewed:26
- Bookmarked:0
About me
I am a successful, competent leader and team member with a background of extensive hands on Process management, Change management, Customer escalations management and Relationship management. During more than eight years in IT industry, I have consistently led the team that resulted in increased revenue (multi million $), reduced costs and win back the customers and salvage the Customer Relationships. I have successfully contributed my project management, negotiating, coordinating and people management skills while motivating the team members, working with different Business Units’ heads across the globe, juggling multiple activities. I have frequently been called upon to use my analytical, technical, relationship management skills to scrutinize company and customer needs as well as conceptualize innovative solutions <wbr/><br/> <wbr/><br/>My <wbr/>success has been both internal to the company to which I have contributed and external to customers <wbr/><br/> <wbr/><br/>• Proven <wbr/>record on working on business objectives <wbr/><br/>• Proven <wbr/>record on working with different teams in different time zones with quality of service delivered, winning customer satisfaction awards<br/>• A finely honed strategic sense that makes me a value added and innovative solution provider, combined with proven record and ability to comprehend the customers’ issues and negotiate with different teams across the globe<br/>• A solid technical background on IT<br/>• The adaptability and customer driven mindset that enables a company to build and maintain profitable relationships with the customers and clients and to penetrate the markets<br/>• Proven record on maintaining and developing the account relationship <wbr/><br/>• Very <wbr/>good presentation and communication skills <wbr/><br/> <wbr/><br/> <wbr/><br/> <wbr/>
Key skills
Routing; Switching; IPSec VPN, IDP; TCP/IP; <wbr/><br/>• Negotiation <wbr/>Skills- Getting many quick turn around solutions to the customer from Engineering, Managing different customer accounts. <wbr/><br/>• Coordination <wbr/>Skills- Getting different Business Units across Americas, APAC and EMEA to solve the customer issues <wbr/><br/>• Communication <wbr/>Skills- Clearly and efficiently communicating the requirements and ideas to the engineering teams for getting the patches, solutions to the customer issues, presentation to senior management.<br/>
Education
MBA, General Management
Sep 2008 - present (3 years, 9 months)
University of Bath
MBA in General Management
Strategy
Entrepreneurship
Leadership
Strategy
Entrepreneurship
Leadership
Bachelor of Engineering, Electronics and Communication
Oct 1996 - Aug 2000(3 years, 10 months)
The National Institute of Engineering
Studied Engineering in Electronics and Communication.
Additional information
Honors & Awards:
• Customer Satisfaction Award for the work on AEMS customer issue on J series routers in Juniper Networks
• Solved
• Solved issue of MoT Thailand, which had pending order of 700 J series routers - a multi million $ order
• Got SPARC Award for the project SDM from Cisco
• Got Spot Bonus for my work on handling Orascom and HITACHI Customers
• CCNA and CCNP certified
• Bath School International Scholarship for MBA
• Solved
• Solved issue of MoT Thailand, which had pending order of 700 J series routers - a multi million $ order
• Got SPARC Award for the project SDM from Cisco
• Got Spot Bonus for my work on handling Orascom and HITACHI Customers
• CCNA and CCNP certified
• Bath School International Scholarship for MBA
