Tapping the social channels enhances your customer retention and customer lifetime value

Research shows that organizations could increase their revenues by 85 percent if they could at least retain 5 percent from their profitable customer base. As a customer experience manager, your key responsibility is to hear and provide appropriate response to the customers but the challenge is that they are being more vocal by the day and are talking in blogs, customer forums and social media and the traditional customer support channels are no longer adequate

Wouldn’t it be nice, if you can listen and respond in real-time to all your customer queries from social channels whether they are talking positive or negative about your products/services?

Wapr provides exactly the same and much more. Your customer conversations on the community that are negative about your product or service can be pushed as tickets to address the issues effectively, seek/publish feedback of the customer when the issue is fixed and further post it as a testimonial. You can convert unhappy customers to happy customers. You can flaunt the good conversations as testimonials and also measure the ROI from the social channels.